Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.
1. Quality issues: Accept full refund & partial refund.
2. Receive wrong goods: FREE to exchange or full refund.
3. Damaged or missing accessories: Free to send accessories or accept a partial refund.
4. The customer cancels the order before the package is shipped: 5% of the total amount will be deducted as a processing fee.
5. The package cannot be delivered or missing: Accept free resend or full refund.
6. The customer cancels the order after the package is shipped or the customer’s own reasons for applying for an exchange: Customers need to pay $200 shipping charge per electric scooter(Deduct $200/item when making refund).
7. Change delivery address: Customers need to pay an extra $20 per item.
8. If the customers loses the original packing boxes, customers need to pay an extra $60 per item
9. Customers refuse to accept the package: $200 shipping charge per item or the customer needs to pay an extra $200 for resend.
10. Quality Issues Refund: 1. Within 30 days: Free return or exchange for defective products. Shipping fee can not be refunded. 2. Over 30 days: Return is not acceptable; Accept exchange new product or partial refund. Must take a photo of the item in its original packaging to share with our Product Support team.
11. Non-quality Issues Refund: Only refund within 30 days: unworn, Unopened package, unused, or the electric scooter must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.).. We will deduct the shipping fee of $200/pc when we are making a refund for non-defective electric scooter/No-longer needed electric scooter. $20/pc will be deducted for phone holder return shipment; $30/pc for casing bag and helmet; $80/pc for electric scooter batteries.
12. Quality Issues Reimbursement: If you believe your item is defective and was purchased within the last 1 years from our authorized dealer, please contact us at [email protected], and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Anyhill support team could provide you with technical solutions.
If the issues still can not be resolved, we would recommend you bring the item to your local electric scooter or bike repair store for fixing, and we would like to provide reimbursement for the defectiveness. Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii)the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Anyhill reserves the right to determine between defective products and normal wear and tear.
Please note:
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, we will refund within 3 business days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too.
How can I get the replacement/refund.
If you confirm that you want to return and request a replacement or return for a refund, you can contact with our support team for a return label, we will refund or send the replacement out after we received the returned parcel.
