Return & Refund
Here at AnyHill, customer satisfaction is always important to us, and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. If you discover what you believe to be a product defect, please refer to the products’ Limited Warranty and follow its procedures. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
Simple & Efficient: AnyHill provides a straightforward warranty that is granted and processed 100% hassle-free.
One-year Warranty: We take care of quality-related issues with replacement parts.
If you have any questions about your purchase, please feel free to reach us directly at [email protected] and we will be glad to assist you!
Order processing starts within 12 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button.
Cancellations made within 24 hours of purchase will be subject to a 10% cancellation fee to cover handling costs. Cancellations made after 24 hours of purchase will be subject to a 20-30% cancellation fee as further fulfillment and time costs have been incurred. This cancellation fee will be deducted from the refund processed to your payment of choice in the event we have already processed payment for shipping.
Orders in the following situation cannot be canceled:
- In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.
- Bulk orders with customized speculations cannot be canceled if production has been initiated.
Before you place an order, please make sure everything works correctly.
Order processing starts within 12 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items anytime prior to the order processing state.
Orders in the following situation cannot be modified:
- customized product orders cannot be modified if customization has been initiated.
- In the event your order has already been in process, any changes or cancellations would be subject to our Return Policy.
We do not offer refunds for any reason other than it’s a wrong item upon arrival.
When you receive the scooter in the wrong color or the wrong model, just simply show us an unboxing video (with the item, packaging, shipping label, and the package box). We will report and check with our fulfillment center and shipping carrier, a new replacement will be arranged for you.
Please file a warranty claim with the shipping carrier on receipt of your package for fast response if it is severely damaged. A new replacement will be arranged depends on the situation. For slight damage/defect, we will provide all the necessary replacement parts free of charge.
So please fully inspect the item before using it on receipt of the item. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as many details as possible by including any images and videos, in such case please email us at [email protected] for further assistance.
If the item is damaged due to improper handling or misuse, you are not eligible for any return or exchange. Please follow the instruction and keep common sense in mind, take care of the item to avoid any unexpected damage to the product.
We appreciate any feedback from you to help us improve our production workmanship, fulfillment allocation, and logistic network, to continuously provide outstanding customer satisfaction and enjoyable products to you.
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. (A restocking fee may be deducted from your refund depends on the situation). If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.
- Express shipping cost is non-refundable at all times.
- Only regular-priced items may be refunded, sale items are considered as final-sale and cannot be refunded.