FAQs

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General Inquiries

E-scooters are smaller both in carbon and physical footprint, allowing the riders access to places that cars cannot reach, quickly and efficiently. Anyhill is aimed to provide fit-for-purpose yet durable e-scooters that highlight simplicity, safety, and reliability with a manageable size and weight. Since 2017, We believe that e-scooters have great potential to provide sufficient urban mobility without unnecessary energy consumption, moving the focus away from polluting cars and congested public transport use and driving our society towards a healthier way of living.

Different countries/provinces/states have different laws in place to govern the use of electric mobility devices. Please check with your local regulators. Always wear a helmet, riding in bike lanes, and always following the rules of the road. By purchasing a scooter from AnyHill, you accept our terms and conditions and confirm that all research regarding the legal status of electric scooters is the customers’ responsibility.

Please follow the following steps to find out if electric scooters are legal in your area:

STEP 1: Consult online resources

E-scooter law changes often make the news, and most jurisdictions have an online legal code database. These tools are often the most comprehensive, but are occasionally misleading. Different laws apply to different classes of electric scooters, such as sit-down scooters and rentals.

STEP 2: Consult a legal expert

Online resources (including this one) do not count as qualified legal council. Talking to a lawyer or other experts may clarify the status of e-scooter laws in your area.

STEP 3: Consult experienced riders

The people with the most familiarity with e-scooter laws are people in your area who ride e-scooters! Reach out to a local club or riding group and see what they say.

For any additional questions, please let us know.

First of all, Make sure the protective helmet is wearing properly, strictly follow the regulations and rules, never lose focus of your surroundings while riding. Pay attention to pedestrians, oncoming traffic, and other barriers. You have to be extra careful to prevent accidents.

Be aware of barriers (include potholes, bumps, and crevices). These are one of the major reasons for e-scooter accidents. Concentrate while riding, slow down, or full stop if necessary. If stopping is not possible, immediately head towards a less crowded area or stay away from traffic. Be aware of puddles as well. Puddles might seem to be harmless, but they can be rather dangerous. They could hide holes and other crevices that could lead to a serious injury.

Be extra conscious while riding an e-scooter on slippery and wet surfaces such as marble tiles, metal surfaces, wet streets, and muddy sidewalks. Water makes it more difficult for the tires to provide sufficient tractions, walk your scooter instead of cruising on wet terrain if necessary.

For more safety instructions, please check our AnyHill Safety page for more info.

We use kalarna as a third party financial service provider gives you more option to spilt your payment on our products, please contact us if you have any questions.

For first-time riders, this guide will help explain what volts, watts, ampere-hours, and watt-hours are, what these specs mean to you, and how they relate to your e-scooter.

Volts (V) is the unit used to measure “electric potential”, the ability to make electrical charges move! For electric scooter batteries, a higher voltage means more charge goes to the motor controllers and motors, which can make an e-scooter go faster even with the same motor.

Ampere hours (Ah) measures the capacity of the battery and roughly correlates to the range you can expect on a scooter. For instance, a 36V 7.5Ah battery usually gives a rider more range per charge than a 32v 5.7Ah battery. Ah generally increases as the voltage of a scooter’s battery increases, but this does not necessarily have to be the case.

Watts (W) Measures the power of the motor(s). Rated power indicates the continuous ratings for the motors, peak power indicates the maximum power output for the motor ratings (Please note that the motor is a separate component from the battery – the motor’s continuous wattage rating doesn’t necessarily relate to the battery specs).

Watt-hours (Wh), which can be found by multiplying V x Ah. Watt-hours provide another way to measure battery capacity and can be especially useful for figuring out how much each charge of the scooter costs, as most municipalities charge for electricity by the kilowatt-hour (kWh), equal to V x Ah x 1000 (Please note that watt-hours in the battery and motor wattage are different measurements for two different components, and do not necessarily correlate). 

We hope this guide helps. If you have any questions, please contact us. 

Yes, after reaching a certain purchase quantity, there will be a corresponding discount. Please contact us for more information.

Yes, we do custom orders, for small orders, we can share a CMF (Color, Material, and Finishes) design for all modules, and you can find a local factory to do the branding. For large custom orders, we can customize branding for our clients. Please contact us for more information.

We are always looking for partners to help grow the electric mobility movement worldwide. Contact us at [email protected] for wholesale pricing and more information.

Thank you for reaching out! At the moment we are receiving dozens of applications every day and our team is working hard to go through them. While we cannot provide you an exact timeframe, but we will get back to you ASAP.

Product FAQs

When you purchase an Anyhill e-scooter, you receive a charger, hex wrench, valve extension for tire inflation, and instructions manual included in the box with your scooter. By purchasing a new scooter, you also get a 12-Month Warranty. Full details about our warranty policy can be found here: https://anyhill.com/Warranty

Yes, the Anyhill e-scooters are designed to be foldable and portable with an easy-to-operate high-security folding mechanism.

 

The Anyhill e-scooters are manufactured with high-performance components which are capable to reach 65km/h under full throttle, due to safety and legal concerns, the top speed is limited by the electronic speed limiter to 25km/h, your riding safety is ensured.

No, this is part of the scooter, no matter how advanced the scooter rider you are. It’s a safety feature to ensure that if you accidentally hit the throttle, your scooter won’t zoom away without you.

Yes. AnyHill e-scooters can be operated without mobile APP connectivity based on your needs, mobile APP connection is not mandatory in most riding conditions, however, scooter e-locks and mph to km/h conversion has to be done under APP assistant. 

It is not recommended to exceed the maximum load as it will negatively affect the driving performance and lowering riding speed and range, be less safe, and increase the chances of maintenance problems with the e-scooter.

AnyHill e-scooters are equipped with high-quality pneumatic tires from CST or equivalent, for a combination of best traction, shock absorption, and ease of repair or replacement.

All our products are rated IP54. This rating essentially demonstrated near-complete protection from particles as well as water resistance from water projected by a nozzle. In summary, they are completely protected from any condition you can expect under outdoor use, from dust to rain and puddles.

AnyHill e-scooters have an IP54 rating which makes them splash-proof. You won’t have issues riding on damp streets, but we strongly discourage riding in the rain and through puddles for safety reasons because it can be difficult to tell how deep the puddle is. An unexpectedly large pothole hidden by a puddle can cause the rider to fall.

Consistently exposing your scooter to water by riding through numerous puddles and in the rain is beyond the protection of our IP54 rating and will not be covered under warranty.

We strongly recommend you store your e-scooter or park it in a safe place away from long exposure to rain or direct sunlight to prolong the life of your scooter. Keep it safe and dry.

Yes, using the AnyHill e-scooter as a kick scooter wouldn’t damage your motor or batteries, however, with the built-in magnets of the high-performance motor wheel, you will have to push against these magnets but don’t worry this won’t damage your e-scooter.

All batteries on AnyHill e-scooter products are designed to have at least 700-1000 charge cycles, so about two years for about 70% capacity.

You will need 4-5 hours to fully charge your battery. In cold conditions, you’ll need to charge them longer because the ions that provide the charge do not move properly in cold weather.

Colder temperatures can damage lithium batteries and affect their ability to store and release energy. Lithium batteries rely on chemical reactions to work, and the cold temperature can slow those reactions from occurring.

The ideal temperature for our lithium batteries’ performance is 80F/30C. When the weather goes down to 50F/10C then performance drops by 30%. Anything under 50F/10C and the performance can drop down very dramatically.

Please avoid keeping your scooter outside in cold weather and make sure to keep it charged regularly, the performance will improve as the weather gets warmer.

All of our e-scooters are featuring high-performance lithium-ion batteries which are compact in design, however, like all batteries on the market, have a life cycle and when you notice a decreased ability to provide lasting charges, means your battery’s life is coming to an end. However, we have the following advice to maximize the life of your electric scooter battery:

To increase the lifespan of the battery, do not fully deplete the charge of your battery, instead, you should keep your scooter’s lithium battery at a 40% charge state as a minimum. It’s best to fully charge the battery before using your scooter again and it’s harmful to fully discharge lithium-ion batteries before storing them. For the longest lifespan, the manufacturers suggest storing lithium batteries at around 60 degrees F at a 40% charge level, so we would recommend the same.

The daily operating temperature of the scooter will affect its life. Extreme conditions outside of the manufacturer’s specifications may cause battery health to suffer adversely. We highly recommend using only the charger that was supplied with the scooter or an official replacement to avoid overcharging, undercharging or improper charging.

Under optimal riding conditions – riding at a steady speed (no braking or accelerating) on a flat surface with a 150lb rider, our scooters consistently deliver 12 to 15 miles per charge.

In terms of energy saving, the best way to extend your range is to minimize heavy braking and acceleration. Be aware of your riding environment. Slow down early by easing off the throttle instead of hitting the brakes late if possible, and accelerate gently rather than full throttle from start to end during your trip. Try to avoid steep hills if possible as gradability consumes more battery power than a flat surface.

You cannot take an AnyHill e-scooter on a flight due to the size of the battery. This applies to most electric scooters unless the battery size is less than 160Wh. The battery size of AnyHill UM-1 is 270Wh, you could double-check with your carrier and local laws to see if it’s allowed on a flight.

Repair & Troubleshooting FAQs

Your folding mechanism needs to be tight so the stem doesn’t wiggle when you ride. Sometimes it may get stuck, but don’t worry this is a quick and easy fix! You just need to alleviate some of the tension from the stem on the folding mechanism: While still pushing down the folding latch, simply smack the stem forward (just beneath the handlebars/display) and your scooter will fold right away.

As per our warranty policy, we do not offer warranty transfers under any circumstance. Your scooter’s AnyHill manufacturer’s warranty is considered to be void if the scooter is resold.

AnyHill sells spare batteries for all products, please get in touch directly for more info on pricing.

Your tires should last for at least a year of reasonable use which is about 400-600 miles.

Yes, for the unmortored wheel of all our products is easily removable just like a normal bike wheel, for the wheel carrys the motor, it requires more care to remove so please do not rip or damage any cables but is also removable and plug and play.

Simply contact us with your product serial number and name of purchase, as soon as we confirmed this is not a stolen product we will sort it out for you quick and simple.

You can find your product serial number on the right side of the scooter body, if you have any questions reguarding to product serial number please contact us.

Payments FAQs

If you want to place an order, please proceed the following steps:

  1. Choose the product you want and add it to the shopping cart;
  2. Click the “check out” button, and choose your payment method;
  3. Fill in the recipient’s address and other information;
  4. Finish the payment after redirected to a payment page;
  5. Receive an order comfirmmation email, order complete.

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the site and choose your method of payment. Your funds are transferred immediately and securely.

To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information. Visit PayPal.com to sign up for a new account.

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

Customer Service: 1 (402) 935-2050 (U.S. telephone number)

4:00 AM PDT to 10:00 PM PDT Monday through Friday

6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday

For more information, please visit PayPal Help Center

Why my credit card payment wouldn’t go through?

Please check the following to see if any of listed common issues applies:

  1. Restart your browser and reattempt entry of the order.
  2. Please ensure that your card is validated for online transactions.
  3. Card information are entered correctly.
  4. Use of correct billing address inline with the card issuer.
  5. All characters are entered in plain text and not containing special characters.
  6. Double check the expiration dates of your card.
  7. Use of correct and valid shipping address.
  8. Check with your bank to see if there is a hold on the payment.

If none of the above applies to you, please contact us.

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